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FREQUENTLY ASKED QUESTIONS

What will I need to provide for cost estimation?

In order for us to make a fair estimation, we will require pictures of your watch, its warranty card and invoice. Additionally, we’ll also need to know if you still have the original box.

How long will it take before I receive payment for my watch?

After you are happy with an offer we make, and the necessary paperwork has been completed, we can start processing the payment. A cheque payment will take at least two weeks, while it will take a minimum of three days for a credit note payment. Credit notes may be redeemed by you at any Ethos boutique, for any brand, for any product of the same or greater value than that of the voucher amount.

How will I get paid?

You are welcome to choose a payment method that suits you best. You can either opt to receive your payment via cheque or in the form of a credit note.

Is there any paperwork that’ll need to be done?

The paperwork starts soon after you accept an offer we make. When an offer is agreed upon, our team will get in touch with you with details on the necessary paperwork to complete.

I don’t have the original invoice, warranty, or box for my watch. Will it affect the price that I can get for the watch?

Unfortunately, this will impact the price we can offer. Customers consider these items important when they’re looking to buy pre-owned watches.

How long do you take to quote an estimated price for a watch?

For a fair estimate, it would take at least two business days.

Is there a limit on the number of watches I can sell?

We don’t limit the number of watches that you can sell. Feel free to reach out to us with more pieces from your collection.

Is it possible for your team to give me the exact price for my watch based only on its images and description?

Unfortunately, images can only give us a basic idea, and hence any price quoted based on images we receive is only an estimate. To quote the exact price that we’re ready to offer, we will need to check the timepiece physically.

Will I get any document on depositing my watch at the boutique?

Absolutely! Staff at the store where you deposit your watch will issue the required documentation to show acknowledgement of receipt.

How long does it take for the inspection of a watch?

The inspection of a watch takes about two to three business days.

How do the stores deliver the watches?

To ensure the safe delivery of watches, we take every precaution with appropriate packaging, and by engaging the services of reliable courier partners.

Why is my ID required for payment to be processed?

In order to safeguard the interests of all parties involved against fraud and the selling and purchasing of stolen goods, we do need to verify and confirm all information we receive on the basis of official documents, including valid identification.

Why wasn’t my watch accepted?

There are a number of reasons why a watch we receive for evaluation might not be accepted into our catalogue of pre-owned watches for sale. These can be discovered only upon physical examination of the watch. For instance, a watch can be found to be in a much poorer condition than we expected, based on prior communication, or it might contain after-market or inauthentic parts. Unfortunately, under such circumstances, we will not be able to accept the watch.

Do I get a warranty for pre-owned watches purchased from Second Time Zone?

Given the thorough refurbishing that the pre-owned watches are given, followed by the quality checks we conduct, we are confident of their performance. Hence, we are happy to cover a warranty of two years for any pre-owned watch purchased from us.

How do I buy a watch from you?

If you are interested in any watch that you see in our catalogue, please feel free to click on the ‘request an offer’ button for the product, enter your details, and our team will get in touch with you. Alternatively, you can visit our ‘contact us’ page for information, and reach out to our client servicing team directly.

Do all watches comes with the original packaging and documents?

Our endeavour is to provide all the relevant documents and original packaging when we sell pre-owned watches. However, the former owners of the watches might not be in a position to provide all these items to us, and hence, these items are not always available with the products we sell.

How do I find out the condition of the pre-owned watches available?

The condition of the watches we sell could vary. We try to provide all the information regarding the true condition of each product in the ‘closer look’ section on its page. To know more, you can also get in touch with our client servicing team who will be happy to answer any questions you might have.

How do I pay for a watch?

We offer a variety of payment methods to choose from. You could pay via credit card, or by making a bank transfer or online transfer. For further details on how you can pay, please feel free to get in touch with our client servicing team who will be happy to assist you.

How do I know that the watch I buy from you is genuine?

Each pre-owned watch we receive is examined by the discerning eyes of experienced watchmakers for authenticity. Any dubious watches are returned to the seller, while only genuine products are added to the Second Time Zone catalogue. Hence, you can rest assured that any product you purchase from Second Time Zone is 100% genuine.

If the watch I am selling is worth more than the watch I intend to trade it in for, how will I be paid?

In case the value of the watch that you are selling to Second Time Zone is determined to be greater than the value of the watch you intend to trade it in for, you will certainly be paid the difference, via a cheque.

I have more questions. How can I get in touch with you?

In case you have any unanswered questions, or queries specific to certain watches, please feel free to call us on +91 11 41421681, Monday to Friday, between 10:00am and 7:00pm.